Meadow Springs Country & Leisure Park – Touring Holidays

Meadow Springs Country & Leisure Park is a family park, catering for touring caravans, motor caravans and self-catered guests. Our guests’ enjoyment and safety always come first and for this reason we ask you to read our terms and conditions before making a booking.

To maintain the happy atmosphere of the park, we reserve the right to ask anyone contravening these terms and conditions or behaving in a manner likely to cause distress or nuisance to leave immediately. If this happens, the holiday will cease and we will not be liable for any extra costs incurred.

Advance bookings

Advance bookings made at all times should be for a minimum of one night.

Booking conditions

We cater for families and couples, and we cannot accept bookings from all-male or all-female parties of three or more, (unless this comprises of couples). We may turn down any booking we don’t feel is appropriate for our environment.

To book:

• Use our easy online booking service at www.meadowsprings.co.uk
• Call us on 01686 430654 to pay by credit/debit card
• The person making the booking is responsible for it and warrants that they are over 18 years of age and that the party will contain six people or fewer.

This contract

is with Meadow Springs Country & Leisure Park, Ffinnant, Trefeglwys, Caersws, Powys SY17 5QZ.

A contract exists as soon as we have issued our confirmation email / letter, and we recommend that you check this carefully to make sure that it reflects your wishes. If you notice any discrepancies, please let us know within seven days (or 24 hours if your holiday is due to start within 14 days).

The terms outlined in this contract do not affect your statutory rights.

The price of the holiday

Once your booking is made and you have paid a non-refundable deposit of 50% per booking, the price of your holiday will not change unless the rate of VAT increases. The deposit is non-transferable, and comprises of a booking fee and reservation fee.

We ask that the balance of your holiday be paid at least 7 days before the start date. This applies to all holidays. If your balance isn’t received in time, your holiday could be cancelled and your deposit lost. We are unable to transfer holidays to another person or year.

If you cancel your holiday

You can cancel your holiday at any time and this cancellation will be effective on the date it is received by us in writing or via email. Our standard cancellation charges are:

• More than 8 days: value of deposit only.
• 7 days and under: 100% of total holiday cost.

We strongly recommend taking out your own cancellation insurance, as we are unable to give refunds.

If we cancel your holiday

If we are unable to provide the booked holiday and have to make a cancellation before it is due to start due to circumstances within our control, you will be entitled to a full refund of the money you have paid. Meadow Springs Country & Leisure Park will not accept liability for any associated costs or compensation.

Meadow Springs Country & Leisure Park are not liable for refunds, or expenses you incur, in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you ensure you have adequate holiday insurance in place to cover this.

Pitches

All our hard-standing pitches are 9m x 9m

Whenever possible, your pitch will be ready by 12.30pm on arrival day. When you get here, please use the arrivals area provided at the entrance to the park. This space is available after midnight on the first day of your holiday. If you arrive before midnight, you will be asked to pay for that night’s stay. To avoid disruption to other guests, the latest time you can move onto your pitch is 10pm on your arrival day. If for any reason you do not arrive on the date booked, and if you haven’t let us know that you are still coming, the pitch may be re-let from 6pm on the next day.

We will try our hardest to allocate the pitch of your choice, but acceptance of a booking is not conditional on the allocation of a particular pitch.

Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt about whether you are on the correct pitch, please check with a member of staff, as you are likely to need to move if you are on the wrong pitch.

While we’ll do our best to help, if you would like to extend your stay beyond the booked date we are unable to guarantee that the same pitch will be available.

On your departure day, you will need to have completely vacated your pitch by 11am, so that we can have the pitch ready for the next guest by 12.30pm. If your pitch is not booked, we may be able to offer a late departure for a small fee, please contact reception for details.

Holiday behaviour standards

By making a booking with us you will enter into a contract in which you agree, on behalf of yourself and the other people in your party (including children), to respect our standards of behaviour:

• To act in a courteous and considerate manner towards our staff and guests.
• To supervise children so that they are not a nuisance or danger to themselves or others.
• To ensure all ball games are played in the sports area provided and not in the rest of the park.

You also agree that you will not:

• Commit any criminal offence at the park or undertake any criminal activity.
• Commit any acts of vandalism or nuisance.
• Create any undue noise or disturbance and keep noise to a minimum, especially after 10pm.
• Carry on any trade or business while at the park.
• Fly remote-control helicopters, quadcopters or drones, for the safety and privacy of other guests.

Health and safety

For your wellbeing and safety,we ask that you respect the  following guidance:

• The speed limit within the park is 5mph.
• The provisions of the Highway Code apply to roads on the park.
• Commercial vehicles cannot be brought into the park unless pre-arranged.
• No mechanical or repair work is to be undertaken within the park.
• No recreational vehicles can be used in the park, including motorised scooters.
• Bicycles should be ridden with care and helmets should be worn.
• Skateboards, scooters, hoverboards and rollerblades should not be used.
• The sports field should be used for all ball games, kite flying, etc.
• Children should be supervised by an adult and follow the displayed rules at all times.
• Please make yourself aware of the nearest fire point.

Underage drinking

We hope that you enjoy your stay, but as Meadow Springs Holiday Resortis a family park we cannot tolerate any underage drinking. All teenagers must be under the control of, or be with, their parents/guardians and must not be allowed to roam the park after 10pm.

Dogs

We welcome up to two dogs per pitch. If you bring your dog with you, we ask that you:

• Keep the dog on a short lead (two metres) within the park at all times.
• Make use of the designated field to exercise your dog off a lead.
• Clean up after your dog.
• Do not leave your dog unattended at any time.

We may ask owners to remove dogs from the park if they become a nuisance or danger to other guests.

Day visitors

If you plan to have visitors during your stay, please ask them to report to reception on arrival with their car registration number. Four hours’ free parking is provided for visitors (up to 10pm) in the designated area. For visits longer than four hours, there is a parking charge of £4.50. Cars are parked at the owner’s risk. For insurance reasons, use of the park facilities is for guests only.

Power and Electric Vehicle Charging

Payment for a ‘Fully-serviced’ pitch includes a fee to cover use of a single 16amp electric socket for light domestic use such as lighting your caravan / tent and powering appropriate appliances such as television, kettle, toaster or handheld electronic devices.
You may not use an adaptor at the post to increase the number of external sockets available to you.
The socket may not be used to power large appliances, such as space heaters for awnings, or for charging Electric Vehicles, as these may overload our system and are not included within the fee paid.

General

• Raised barbecues are welcome and blocks are available for use with disposable barbecues (please enquire at reception). However, we do not permit open fires and chimineas.
• We ask that you do not use generators.
• We are unable to accept gazebos, event shelters or day tents on site.
• No refunds will be given if you leave the park before the end of your booked holiday, unless this is due to a breach of some obligation on our part, which would justify cancelling the holiday.
• The prices listed include VAT
• Information you share with us will be stored on our systems in accordance with EU General Data Protection Regulations (GDPR). We will not share this information with a third party. For further information, see our Privacy Policy

Complaints

We hope you will have a fantastic stay but if you have a complaint about anything during your holiday please let a staff member know immediately. If you’d like to follow it up after leaving, we ask that you get in touch within 28 days of departure.

Access statement and policy

We aim to provide the very best service to all of our guests and have a specially prepared access statement available, which describes the facilities we have to offer. We can also provide a copy of our terms and conditions or booking form in large print. If you would like a copy, or wish to discuss any other special needs, just make a member of our booking team aware.

Additional Terms & Conditions relating to Coronavirus

Cancellation due to Coronavirus:

We recognise that holidaying in the context of Coronavirus has additional uncertainties, and you may feel concerned about the possibility of needing to cancel your holiday.

If you are unable to visit due to government travel restrictions; due to becoming unwell or being asked to self-isolate due to contact with someone with a confirmed case of Coronavirus, we will provide you with credit to the value of your balance, to be used during a future holiday with us, booked within 2 years.

We recognise a cash refund may be preferable and should the cancellation be due to the government’s travel restrictions, then we will refund all your monies, if you do not wish to re-book within the 2 year option.

We still strongly recommend taking out your own travel insurance, as no refund shall be given in respect of the remainder of your holiday in the event you need to depart for other reason, and policies can now be obtained to cover Coronavirus.

Protecting guests, staff and local residents:

You must not travel to Meadow Springs Country & Leisure Park, if you have symptoms which may suggest Coronavirus, such as fever, cough, shortness of breath or loss of smell (‘anosmia’). Please remain at your home address, and follow government guidance on self-isolation and testing.

For the safety of other guests and staff, you may not self-isolate at Meadow Springs Country & Leisure Park. You should respond promptly to any suspected symptoms of Coronavirus to seek a test or immediately return home. We will help you to arrange transport if you are unable to make your way independently, but you would be responsible for the cost of this or consequential loss to the following guest if their break has to be cancelled or curtailed due to a delay in your departure, where we cannot provide them with alternative accommodation.

You must inform us if you or your party develop symptoms, so that we can consider any immediate actions required to help reduce the risk to others. You must also let us know if you have a positive test result, during or after returning from your stay, so that we can support the Track and Trace process.

We will provide information before arrival, at check-in, and displayed around the park, to detail the measures in place to promote the safety of guests and staff, guided by Government advice at that time.

We’ll take every effort not to, but we may need to make alterations to or withdraw certain amenities or facilities to ensure guest safety, following risk assessment, government and local authority guidance.

By making or continuing with this booking, you agree that you and members of your party will follow this guidance. Parties refusing to comply with safety requirements may be asked to leave the park, without refund.

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Get in touch

+44 (0) 1686 430654
enquiries@meadowsprings.co.uk

Meadow Springs Country & Leisure Park, Ffinnant, Trefeglwys,
Caersws, Powys SY17 5QZ