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Frequently asked questions

We’re always happy to answer your individual questions – and to be honest, we love a chat with our guests! However, if you need a quick answer, here are our replies to the questions we get asked most frequently.

FAQ

We’ve created a set of frequently asked questions specifically about Coronavirus and the 2021 season at Meadow Springs Holiday Resort that we hope you will find useful – www.4seasonholidayresort.com/coronavirus-faqs
Yes, you can. Have a look at our website and use our select a pitch function or contact us to reserve it – although of course, it depends on that pitch’s availability. We’ll always try to make sure you get your perfect pitch, or one very like it – please help us out by booking well in advance.
Yes, your dog is welcome! There’s an additional charge, and we can only accept up to two dogs per pitch. Please keep your dog(s) on the lead in the campsite – however there’s a lovely big field especially for them to exercise in.
We don’t at the moment, but as the resort grows, we will be having some.
The touring site is open 12 months of the year. The bar and restaurant is also open 12 months of the year. Please contact reception for more details.
You are welcome to check in at Reception from 9am on the day of arrival, and we aim to get all pitches prepared for you to pitch up by 12.30pm at the latest. To help us with this, we ask that you vacate your pitch by 11am on the day of your departure. If you decide to travel overnight to beat the traffic, and arrive in the early hours of the morning, there’s a special late night area (the first field to the left as you arrive), simply pull in there. THIS AREA IS ONLY AVAILABLE AFTER MIDNIGHT ON THE DAY OF YOUR ARRIVAL. If you do arrive before 12am you will be charged for an additional night. When you are staying on site, our security barriers are open from 06:30 until midnight. Outside of these hours, you can park in the visitors’ car park and walk to your pitch.
Yes, all our facilities, including the bar and restaurant are open 12 months of the year.
Gazebos, events shelters or day tents aren’t allowed on pitches. For an extra charge, you may pitch a child’s tent alongside the main unit. Barbecues are permitted provided they don’t scorch the grass (we can provide bricks) and please, no campfires or generators. We do not allow scooters, motorised scooters, skateboards, roller skates or Heelys anywhere on site.
Meadow Springs is a lovely friendly site, and we ask all our guests to be polite and considerate towards staff and fellow visitors. Please supervise your children, and keep dogs on leads in the main campsite and all other areas. We encourage cycling, but please ride around the site with care; and ensure helmets are worn, and lights are used at night. We don’t allow scooters, motorised scooters, skateboards, roller skates or Heelys anywhere on site. Please always be conscious of other guests, and restrict ball games to the sports field. The Highway Code still applies inside the campsite, and the speed limit is 5mph. Please don’t bring commercial vehicles onto the site. If you need to carry out a repair, please don’t do so on your pitch as it can disturb other guests. Please let us know at Reception if you have a mechanical problem, and we’ll help you out. Please be aware of age restrictions on the site – have a look at our onsite signage. You’re responsible for making sure there’s no underage drinking in your group, and we ask teenagers not to roam the park in groups after 10pm.
If you wish to make a group booking, please phone us to discuss your particular group and requirements. Because we’re a family site, we don’t take large single-sex group bookings, as these can be a bit noisy and disruptive late at night. The maximum size for any group is six people.
We ask that all guests keep undue noise or disturbance to fellow guests to a minimum, particularly after 11pm. Our day staff and the night warden team help to monitor this, to reduce the risk of disturbing your sleep after a busy day in the fresh Welsh air!
Its quick and easy to make payments online, through our payment portal here. Your full balance is required 1 weeks in advance of your arrival, but you can make full or part payments at any time before this.
We appreciate that things can change and sometimes people need to postpone or cancel their holidays. Please let us know in writing as soon as you can (including by email). If you give more than 8 days notice, the cancellation charge is the value of the deposit only. If you give less than 7 days notice, the cancellation charge is the full cost of the holiday. If you have to leave early, we don’t give part-refunds (unless it’s because of a breach of obligation on our part). We recommend that you take out your own holiday insurance to cover any costs should you need to cancel. If for any reason we need to cancel your holiday, you’ll receive a full refund.
Your friends are very welcome! Please ask your visitors to report to Reception when they arrive, and they’ll be directed to our visitors’ car park. They can park for free for up to four hours, and after this, there’s a charge of £4.50 (all parking at vehicle owner’s risk). They’re welcome to chill out on your pitch, or join you for a meal or drink in the bar.
We really recommend booking in advance, and the peak summer months can be booked up to months ahead. At quieter times of year, it’s still worth ringing ahead to see what’s available. Even in the busier months, it’s always worth a last-minute check, as we may have a few pitches left or have had a cancellation… Booking a pitch at Meadow Springs is really simple – have a look at our interactive map to see the pitches and their views, then simply complete the booking online, or phone/email us if you prefer. Our office is open 9am-6pm Monday to Friday, all year round.
Once you’ve booked, and we’ve issued the conformation form, we’ve entered into a contract together. Your contract is with Meadow Springs Holiday Resort, Ffinnant, Trefeglwys, Caersws.Powys SY17 5QZ. The person in your group who made the booking is responsible for your side of the contract, and so must be over 18. After you’ve booked and paid a non-refundable deposit of 50% per booking, we won’t change the price of your holiday unless the rate of VAT changes (all our prices include VAT). The balance of the price of your holiday must be paid at least 7 days (1 week) before the start date. If the balance isn’t paid in time, then we are entitled to cancel the holiday and retain your deposit. Holidays can’t be transferred to another person or another year. Please check your confirmation details as soon as you get them, and please let us know within seven days if anything needs amending (or let us know within 24 hours if you’re due to join us within two weeks). By entering into this contract, guests are agreeing to not commit any criminal offence, commit any acts of vandalism or nuisance, and not carry out any trade or business at Meadow Springs. We can ask guests to leave the park if they contravene our terms and conditions or upset any other guests (with no refund or reimbursement of any extra costs). The information you give us on the booking form will be stored electronically by us for administrative purposes, and we won’t pass it on to any third parties. The terms of the contract don’t affect your statutory rights.
We’re here to help, and naturally if you have any concerns, we want to know so we can address them speedily. Please tell Reception or the night warden as soon as you can. If you want to raise a concern after you’ve left, please email or write to us within 28 days.
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